Findr ("Findr", "we", "us") operates the Findr mobile app and the findr.date website (together, the "Service"). This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By creating a Findr account, you agree to this Privacy Policy and to our Terms of Service.
Findr is intended for adults only. You must be at least 18 years old to create an account, and we do not knowingly collect information from anyone under 18.
1. Information we collect
We collect the following categories of information:
- Account & profile details: name, email address, date of birth, gender, and sexual orientation (used to power matching and shown on your profile as you configure it). We treat gender and sexual orientation as sensitive information and handle it with additional care.
- Photos, videos, and voice prompts: media you upload to your profile, including photo prompts, short video prompts, and voice prompts. This media is shown to other users as part of your profile.
- Verification and media checks: if you verify, we keep a few frames from your live selfie (looking straight, turning, blinking and one more move) and a numeric face template made from them on your phone. We use them to match your main photo now and to check any new main photo later. Only our team sees the frames. Before a voice prompt or video goes live, its sound is turned into text automatically to look for strong language, and video frames are checked on your phone for nudity. A person may review any of these, and you can see the outcome in the app.
- Location: approximate and precise location, used to show you people nearby and to power distance filters and geocoding (city/area lookup).
- Messages: the content of chats you send and receive with matches through the Service.
- App activity: interactions such as swipes, likes, and feature usage, collected via analytics to help us understand and improve the Service.
- Crash & diagnostic data: crash logs and performance diagnostics used to fix bugs and keep the app stable.
- Device identifiers: a push-notification token (so we can deliver notifications) and, where applicable, an advertising identifier used to serve ads. The push token is kept against your installation as well as your account, so a device stays reachable for service messages even while nobody is signed in on it. Uninstalling Findr invalidates the token.
- Installation identifier: when you first open Findr, the app generates a random identifier for that installation and stores it on your device. It is not derived from your hardware: we do not collect or use your IMEI, MAC address, serial number, or Android ID. It lets us count installations, understand which accounts have been used on a device, and separate one person using two phones from two people sharing one. Uninstalling and reinstalling Findr, or restoring to a new device, produces a new identifier.
- Usage measurement: when Findr is opened and closed, and how long it was open, together with your device model, manufacturer, Android version and Findr version. This measures time inside Findr only. We do not use, or ask for, Android's Usage Access permission, and we cannot see anything you do in other apps.
- Activity status: when you last opened Findr. We use it to show people who are active first, and to show an "Active today" label on your profile unless you turn off "Show when I'm active today" in Settings & privacy. Other users never see the exact time.
- Invites: if you install Findr from a friend's invite link, Google Play tells the app which invite code the link carried, so it can be applied for you. When you join with a code, your friend sees your name and photo in their invite list.
- Purchase history: if you buy Findr+ or gems, Google Play Billing shares with us which product you bought, the plan (weekly or monthly for Findr+), and its status (active, cancelled, refunded). For each order we also keep its Google Play order number, the price and tax you paid, any offer applied and the country of purchase, to count our revenue; we keep these records after an account is deleted, without your name or email. We do not receive or store your card number, bank details, or other payment instrument information; that is handled entirely by Google Play. See Terms of Service section 6 for how subscriptions, gems, and refunds work. If you cancel, we keep the reason you chose in Google Play's cancel survey.
- Findr+ page visits: when you open the Findr+ page, we record where you opened it from, which plan you picked, whether you went on to Google Play and the result, and any offer shown, to understand what helps people decide. We keep these records for 14 days, then only daily totals without your account.
- Google Play country: the app reads the country of your Google Play account from Google Play Billing, which is the country Google Play charges in. We use it to show offers meant for your country and to count purchases by country. It is not your location and is never shown to other users.
- Findr+ offers: when we give you a Findr+ offer, we record which one, when it opened and ended, whether you saw it, tapped it or bought with it, and any code you used. We use this so nobody gets a discount too often and to see which offers help. Some people are picked at random to see no offer, so we can tell what an offer changed.
2. How we use your information
We use the information above to:
- Create and maintain your account and profile;
- Show you potential matches and show your profile to other users;
- Power location-based discovery and distance display;
- Deliver chat messaging between matched users;
- Send push notifications about matches, messages, and account activity;
- Detect, prevent, and act on fraud, abuse, harassment, and policy violations;
- Monitor app stability and diagnose crashes;
- Understand feature usage so we can improve the Service; and
- Show ads and measure their performance, where applicable.
3. Who we share information with
We do not sell your personal information. We share information with the service providers below, each of which processes it on our behalf or as part of your explicit choice:
- Google: Firebase (push notifications, app infrastructure), Firebase Analytics (app activity/analytics), Firebase Crashlytics (crash and diagnostic data), AdMob (advertising, using the advertising identifier), and Google Play Billing (processes Findr+ and gem purchases; see Purchase history above).
- Supabase: our database, authentication, and storage provider, which hosts account data, profile data, and messages.
- Cloudflare: media storage and content delivery for photos, videos, and voice prompts, and speech to text (Workers AI) for the voice and video checks above.
- Geoapify: location search and reverse geocoding (converting coordinates to a place name) to power location features.
We may also disclose information if required by law, to protect the rights and safety of our users, or in connection with a merger, acquisition, or sale of assets, subject to this Policy.
4. Data security
Data sent between the app and our servers is encrypted in transit (HTTPS/TLS). We use industry-standard access controls with our infrastructure providers. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data retention & account deletion
You can request deletion of your account and data at any time, either in the app (Settings → Delete Account) or via the web at findr.date/delete-account. See that page for full details on what happens to your data, the restore window, and how to permanently purge your data sooner or without app access.
Aggregate usage statistics. When an account is deleted, its profile, photos, messages and matches are removed as described above. Records of when the app was opened and for how long are kept, but the link to you is broken: they are retained only against the random installation identifier, with no account attached, so our historical counts of how many people used Findr on a given day do not silently change every time somebody leaves. These records contain no name, email, photo, message or location. Raw session records are kept for up to 400 days; the daily totals derived from them are kept indefinitely.
Purchase records. Each Google Play order (order number, product, price, tax, offer and country) is kept after an account is deleted, for our revenue and tax records. It holds no name, email, photo or message.
Removed accounts. When we remove an account for breaking our Community guidelines, we keep a one way hash of its email address so the same email cannot make a new account, and hashes of the app installs it used so our team can spot a return. A hash cannot be turned back into the email. If we lift the removal, the hashes are deleted.
Removed content and strikes. When we take down a photo, clip, profile detail or message that breaks our Community guidelines, we keep a private copy for 90 days so we can review an appeal, then delete it. A strike counts for 180 days, and you can see yours in the app under Safety centre, Account status.
7. Your choices & rights
- You can edit or remove profile information, photos, and prompts at any time in the app.
- You can control notification permissions from your device settings.
- You can request access to, correction of, or deletion of your personal information by contacting us at privacy@findr.date.
8. International use
Our service providers may process and store information in countries other than your own. By using the Service, you consent to your information being transferred to and processed in those locations.
9. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you in the app or by email before the change takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Policy.
10. Grievance Officer (India)
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Officer are published below. You can reach them about anything you are unhappy with on Findr, including:
- Content or behaviour that breaches our Community Guidelines or Terms of Service
- A report or block you raised in the app that you feel was not handled correctly
- Non-consensual intimate imagery, impersonation, or any content depicting a minor
- A decision to remove your content, restrict your profile, or suspend your account
- Requests to access, correct, or delete your personal data
Grievance Officer: Divyanshu Patel
Email: grievance@findr.date
Address: India
We acknowledge every complaint within 24 hours of receiving it, and resolve it within 15 days. Reports of non-consensual intimate imagery, or of any content sexualising a minor, are actioned within 24 hours and do not wait in the ordinary queue. See our Child Safety Policy.
To help us act quickly, include your account email, what happened, and where in the app it happened. Screenshots help. If the complaint concerns another user, their profile name and roughly when you saw the content is usually enough for us to find it.
For anything urgent that is not a safety emergency, the fastest route is still the in-app report and block tools, which reach the same moderation queue immediately. If you or someone else is in immediate danger, contact your local emergency services first.
11. Contact us
Questions about this Privacy Policy or your data can be sent to privacy@findr.date, or use our contact form.